In our implementation approach the behaviours of supervisors, teamleaders, first line managers is key to achieve results. We see that the people in this specific layer in organisations traditionally are the best operators, the best maintainers etc. Their position in their team is highly supported by their technical or process knowledge and experience.
We see that many managers have difficulties to translate training or management models into operational behaviours. To be successful in changes we have developed a programme to specifically support that group.
Development of a skills programme based on the needs
First we jointly develop specific and practical behavioural maturity model based on the 8 operational management skills and the daily practise of the target group. With this model we can do a baseline measurement. Now knowing where the groups development issues are we develop workshop cycle where we can address generic and specific issues. In between the workshop our consultants and trainers do “on the floor follow up” – coaching sessions, observations and feedback. It is crucial that we make sure that the new behaviour the supervisor is showing leads to a success (big or small). Only then will he or she continue to show this behaviour. During the whole period we will continuously evaluate progress and issues that arise.
This approach can be applied as integrated in a full implementation project or as a stand-alone behaviour approach.
Some examples of the workshop topics